Shipping policy
At Verity Innovations, we aim to provide a smooth and reliable delivery experience. Please review the information below regarding order processing and shipping.
1. Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
If we suspect an issue with the shipping address provided, we may contact you to verify the address before shipping the order. This verification may delay order processing until the correct information is confirmed.
2. Shipping Destinations
We currently ship within Singapore only.
If you would like to arrange shipping to another country, please contact us and we will advise if arrangements can be made.
3. Shipping Costs
Singapore: Free standard shipping on all orders.
4. Delivery Time
Delivery time depends on the courier company.
Once the order has been picked up by the courier, delivery usually takes up to 4 business days. Most orders arrive the next business day after courier pick-up, but delivery times may vary depending on the courier and delivery location.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your parcel on the courier’s website.
6. Delivery Issues
If you experience any delivery issues, please contact us directly at contact@verity-innovations.com. We will assist you in working with the courier to resolve the issue.
7. Incorrect Address
Please ensure that the shipping address provided during checkout is accurate and complete.
Verity Innovations is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers. If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at contact@verity-innovations.com within 7 days of the expected delivery date.
We will work with the courier to investigate and resolve the issue as quickly as possible.
9. Courier Delays
Delivery times are estimates and may be affected by factors outside our control, such as courier delays, weather conditions, or peak delivery periods.
While we will do our best to assist in tracking shipments, Verity Innovations is not responsible for delays once the parcel has been handed over to the courier.
10. Customer Support
If you have any questions regarding your order or our shipping policy, please contact us:
Email: contact@verity-innovations.com
WhatsApp: +61 8439 5211