Return & Refund Policy
Due to the health, safety and consumable nature of our products, all sales made through Verity Innovations are final, except where a product is damaged, defective, incorrect or otherwise eligible for a remedy.
This policy applies to purchases made directly from www.verity-innovations.com. Purchases made through a retailer, marketplace or other third-party seller are subject to that seller's return and refund policy.
Change of Mind
We do not accept returns, refunds or exchanges for change of mind, including where the product is unopened.
This includes:
- ordering the wrong product or quantity;
- no longer wanting or needing the product;
- personal preference;
- dissatisfaction with taste, texture or other product characteristics;
- dissatisfaction with individual results or effectiveness; or
- individual product suitability where the product itself is not defective.
Please review the product information, ingredients, quantity and suitability carefully before completing your purchase.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incorrect, missing an item, or with compromised packaging or seals, please contact our Customer Care team as soon as possible.
We recommend notifying us within 7 days of delivery to allow us to investigate promptly.
Please provide your order number and, where applicable, photographs of the product, packaging and shipping parcel. We may also request the batch or lot number and expiry date.
Please retain the affected product and packaging until we have completed our assessment.
If we confirm that a product is damaged, defective, incorrectly supplied or otherwise eligible for a remedy, we may provide an appropriate replacement, exchange or refund.
Opened or Used Products
Opened, used or partially consumed products are not returnable or exchangeable for health, hygiene and product-safety reasons, unless the product is confirmed to be defective or a remedy is otherwise required under applicable law.
Suspected Adverse Reactions or Health Concerns
If you experience an unexpected or concerning reaction while using our product, discontinue use and seek appropriate medical advice where necessary.
Please contact our Customer Care team so that we can record and assess your experience. We may request information such as your order number, product usage, reported symptoms, batch number, expiry date, other supplements or medicines being used, and relevant photographs.
Please retain the product, remaining sachets and packaging while the matter is being assessed.
A suspected adverse reaction or individual sensitivity does not, by itself, establish that the product is defective or that the product caused the reported experience. Accordingly, a reported reaction does not automatically qualify an opened or used product for a refund or replacement.
Where our investigation identifies a product defect or quality issue, we will provide an appropriate remedy.
The acceptance of a return, replacement or refund does not by itself constitute an admission or determination that the product caused or contributed to the reported experience.
90-Day Money-Back Guarantee
The COLLIAGE 90-Day Money-Back Guarantee is a separate program from this Return & Refund Policy and is subject to its own eligibility requirements and terms.
Please refer to our 90-Day Money-Back Guarantee page for full details.
Orders and Subscriptions
Please check your order carefully before completing your purchase.
Once an order, including a subscription order, has been processed or dispatched, it cannot be cancelled or refunded because of change of mind.
Cancelling a subscription stops eligible future renewals but does not automatically cancel or refund an order that has already been processed.
Refunds
Where a refund is approved, it will generally be made to the original payment method and will not exceed the amount actually paid for the affected product.
Original shipping charges are non-refundable unless otherwise required by law or the refund results from an error by Verity Innovations.
Products must not be returned without prior authorisation and return instructions from our Customer Care team.
Your Consumer Rights
Nothing in this policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded under applicable Singapore consumer-protection law.
Contact Us
For damaged, defective or incorrect orders, product-quality concerns, or suspected adverse reactions, please contact:
Verity Innovations Customer Care
contact@verity-innovations.com