90 Days Money Back Guarantee

We want you to feel confident trying our collagen peptide health supplement. People respond differently, and some customers may take longer to notice changes. Consistent daily use as directed on the label is recommended. 

If, after 90 days of continuous use (counted from the date your order is delivered), you are not satisfied, you may request a refund under this guarantee—subject to the terms below. 

Key conditions 
This guarantee is for first‑time purchases only, purchased directly from our official website, and requires you to (1) check in with us within the first 60 days, and (2) return all empty sachets from the 90‑day period. 

Eligibility

  • First‑time customers only (one claim per customer). 
  • The order must be purchased directly from our official website (other channels are excluded). 
  • You must be the original purchaser and the refund will be issued to the original payment method. 
  • You must use the product as directed on the label for 90 continuous days. 

Required 60‑day check‑in (strict requirement) To remain eligible, you must contact our customer care team within the first 60 days from delivery to confirm your usage and allow us to support you in getting the best experience. Failure to check in within this period means the claim is not eligible under this guarantee. 

How to request a refund after 90 days

  1. After completing 90 days of continuous use, submit your refund request within 120 days from delivery. 
  2. Return all empty sachets from the product(s) covered by the refund request, following the return instructions we provide. 

Refund amount

  • Refund covers the product price paid for the eligible purchase. 
  • Refund will not exceed the amount paid on the eligible invoice(s). 
  • Shipping charges are not refundable. 

Subscriptions If you purchased via subscription, this guarantee applies only to your first 90 days of subscription shipments. It does not apply to subsequent renewals beyond the initial 90‑day period. (If you need help pausing or cancelling your subscription, contact us during your 60‑day check‑in.) 

Fair use / abuse prevention We may decline claims where there is evidence of misuse, fraud, or abuse of the guarantee. 

Changes to this guarantee We may update or discontinue this guarantee at any time, but any changes apply prospectively and will not affect eligible orders placed before the change takes effect.